Lough Labs- Lough Labs
- CatchSolo
- Support
How can we help?
Questions, problems or ideas: we read every message, and a real person will reply.
Contact us
Email us
help@loughlabs.com
It helps if you tell us which phone you use and what you were doing when it went wrong.
Email supportGetting started guide
Your first few weeks, step by step: your team, players, sessions, the register, match day, assistant coaches and a new season.
Read the guideCommon questions
The app’s Help section answers these and more.
Adding players
Add players from your squad using initials and year of birth.
Planning a session
Set your training times and let the plan fit your pitch, gear and numbers.
The register
Take it with no signal; it is kept on your phone and sent when you are back in range.
Match day and subs
Run the clock and track subs, with room for two teams.
Another coach
The head coach can invite coaches by link or email.
A new season
Start it from Team settings, and everyone’s history is kept.
Something has not sent
Check Needs review in the app for anything that could not go through.
Delete your account
You can delete your account yourself, at any time. At the bottom of Team settings, tap Delete my account… and follow the steps. You will be asked to type a word to confirm, and it cannot be undone.
This removes your sign-in, your team memberships, your personal profile and any invitations you hold. Notes, assessments and match records you added stay with your team, and your teams and players are not affected. If something is in the way, the app tells you what to sort out first.
Cannot sign in? Email help@loughlabs.com from the address on your account and ask us to delete it.
Deleting a player’s data
A head coach can open the player from the squad and tap Delete this player… at the bottom of their page.